FAQ

Account Related

I forgot my login password. Help!
Feel free to talk to us about any queries or feedback. Customer satisfaction is our highest priority.
Toll free number 1800 102 1271. You will be directed on how to retrieve your password.
How can I deactivate my Boonbox account?
    To deactivate your Boonbox account, follow these simple steps
  • Log into your Boonbox account
  • Go to My Account > Settings > Deactivate
  • Enter the password for your account
  • Choose 'Confirm Deactivation'
Something is not wrong with my wishlist
Feel free to talk to us about any queries or feedback. Customer satisfaction is our highest priority.
Experiencing high volumes
Email us
Response time: Within 24 hours
What happens if my accounts are merged?
The order histories of both the accounts will be merged. Now, you can login to your account using either your mobile number or email ID.
The password to access the order history will be of the account with which you had logged in while updating your details.
Can I reactivate my inactive Boonbox account?
Yes. To reactivate your Boonbox account, simply log in with your registered email ID or mobile number/password combination used before deactivation. Your account data will be fully restored, default subscription settings applied.
I'm getting the error message that says, 'You've exceeded the maximum number of attempts to enter correct verification code'. How can I log in to my Boonbox account now?
If a wrong code is entered for verification more than a specific number of times, this error message will be seen and for security reasons, your account will be blocked for the next 24 hours. To log in, please try again after 24 hours by entering the correct OTP.
Why is one of my Boonbox accounts now inactive?
Your account will be inactive if the updated email ID or mobile number of one account is the same as the other. The order history of the account you updated the details with will be merged with the older account.
Why is one of my Boonbox accounts now inactive?
Your account will be inactive if the updated email ID or mobile number of one account is the same as the other. The order history of the account you updated the details with will be merged with the older account.
Can I add multiple email addresses and mobile numbers to log into my account?
To make sure that your account is always secure, multiple email addresses or mobile numbers cannot be added. For an account, only one mobile number & email ID can be used to log in.

Payment Related

How do I know my order has been confirmed?
Once your order has been logged and payment authorization has been received, the seller confirms receipt of the order and begins processing it. You will receive an email containing the details of your order when the seller receives it and confirms the same. In this mail you will be provided with a unique Order ID (eg. OD01202130213), a listing of the item(s) you have ordered and the expected delivery time. You will also be notified when the seller ships the item(s) to you. Shipping details will be provided with the respective tracking number(s).
I’m unable to avail the displayed offer
Feel free to talk to us about any queries or feedback. Customer satisfaction is our highest priority.
Toll free number 1800 102 1271.
Experiencing high volumes
Email us
Response time: Within 24 hours

Boonbox Services

I don't remember the warranty details for my product. Where can I find it?
Feel free to talk to us about any queries or feedback. Customer satisfaction is our highest priority.
Toll free number 1800 102 1271.
Installation and Demo Services
Once the goods are delivered our customer care executive would get in touch with you to schedule a date convenient for the installation and demo. Installation is provided by the respective brand and we do not charge extra to customer at the time of installation. Boonboxbears the cost of installation and demo.
Do you offer a warranty on your furniture product(s)?
We offer Brand Warranty for most of our furniture products bought of Boonbox
Will the colour/polish be exactly the same as it appears on the website?
We try our best for you get what you see. However, due to factors like studio lightings and screen resolution which differ from device to device, there is a possibility of minor differences perceived in color.
Productcolors may also vary basis exposure to light in your surroundings and placement in your house.
How do I get more information about an item before I place my order?
Feel free to talk to us about any queries or feedback. Customer satisfaction is our highest priority.
Toll free number 1800 102 1271.
Experiencing high volumes
Email us
Response time: Within 24 hours

Offer Related Queries

I am not able to use my voucher code?
Feel free to talk to us about any queries or feedback. Customer satisfaction is our highest priority.
Toll free number 1800 102 1271. You will be directed on how to retrieve your password.
Experiencing high volumes
Email us
Response time: Within 24 hours
I have a query on cancellation/return of this product
Feel free to talk to us about any queries or feedback. Customer satisfaction is our highest priority.
Toll free number 1800 102 1271. You will be directed on how to retrieve your password.
Experiencing high volumes
Email us
Response time: Within 24 hours

Report an error

How do I know my order has been confirmed?
Once your order has been logged and payment authorization has been received, the seller confirms receipt of the order and begins processing it. You will receive an email containing the details of your order when the seller receives it and confirms the same. In this mail you will be provided with a unique Order ID (eg. OD01202130213), a listing of the item(s) you have ordered and the expected delivery time.
An item’s image/price/description is wrong
Feel free to talk to us about any queries or feedback. Customer satisfaction is our highest priority.
Toll free number 1800 102 1271.
Experiencing high volumes
Email us
Response time: Within 24 hours
I’m facing technical issue while trying to place the order
Feel free to talk to us about any queries or feedback. Customer satisfaction is our highest priority.
Toll free number 1800 102 1271. You will be directed on how to retrieve your password.
Experiencing high volumes
Email us
Response time: Within 24 hours
Other
Feel free to talk to us about any queries or feedback. Customer satisfaction is our highest priority.
Experiencing high volumes
Email us
Response time: Within 24 hours

Other

Where is my order?
Messages will be sent as and when the product(s) reaches the warehouse and shipped to the customer. Further follow up can be made with the customer service agent through Toll Free no. 1800 102 1271
I’m not able to get the delivery of an item at my pincode
Feel free to talk to us about any queries or feedback. Customer satisfaction is our highest priority.
Toll free number 1800 102 1271.
Experiencing high volumes
Email us
Response time: Within 24 hours

HELP TOPICS

Order

I missed the delivery of my order today. What should I do?
Feel free to talk to us about any queries or feedback. Customer satisfaction is our highest priority.
Will the delivery be tried again if I'm not able to collect my order the first time?
We make sure that the delivery is re-attempted if you can't collect your order the first time. Our customer care executive would get in touch with you to schedule a convenient time.
What should I do if my order is approved but hasn't been shipped yet?
We usually ship within 2-3 days from the date of order. In case your order hasn't been shipped within this time please contact our Customer Support so that we can look into it.
Can I take the shipment after opening and checking the contents inside?
As per company policy, a shipment can't be opened before delivery, but you can accept the shipment and get in touch with us later in case you have any concerns.
How do I know my order has been confirmed?
An e-mail & SMS will be sent once you've successfully placed your order. We'll also let you know as soon as we ship the item(s) to you along with the tracking number(s) for your shipment(s). You can track your orders from the 'My Orders' section on your Boonbox account.

Cancellation and Returns

How do I cancel the order?
It is expected that the agent has explained the ordered details and only after such satisfaction the order has been made, so cancellation of orders is not permissible. However for any extreme circumstance cancellation of an order may be done by the respective agent, if he is justified of the valid reason BUT on the SAME DAY as of making the order. Else order cancellation cannot be accepted.
If I request for a replacement, when will I get it?
Visit My Orders to check the status of your replacement. In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email we send you for your replacement request for more details. Feel free to talk to us about any queries or feedback. Customer satisfaction is our highest priority.
Toll free number 1800 102 1271..
priority.
Experiencing high volumes
Email us
Response time: Within 24 hours
Which products are not eligible for returns?
Goods are sold on "NO RETURN BASIS". Goods will only be taken back in case of manufacturing defect. Call up Toll Free no. 1800 102 1271 to get details of nearest Authorised Service Centres of the product. If the defect continues to be unresolved, Approach the agent with whom the order was placed and if he is convinced of the issue, he will give the customer the "Product returns form" to fill in. The agent will check the product and sign the "Product returns form". Pack the product the same way it was delivered to the customer, including all the accessories that came with the product and the price tag. Attach the "Product returns form" with the item and send the product to the address mentioned in the "Product returns form".

The following table contains a list of products that are not eligible for returns as per the seller’s Returns Policy:
Category Products that can’t be returned
Auto Accessories Additives, Air Fresheners, Brighteners, Cleaners, Bike/Car Stickers, Degreasers, Dent/Scratch Removers, Filler Putty, Headlight Vinyl Films, Liquid Solutions, Lubricants, Polish, Power Steering Fluids, Sealants, Oils and Wax
Automobiles Cars, Mopeds, Motorcycles and Scooters
Bath and Spa Bath Bubble/Salt/Sponge/Wash, Body Wash, Loofahs, Scrubs, Shampoos and Soaps
Baby Care Bottle Nipples, Breast Nipple Care, Breast Pumps, Diapers, Ear Syringes, Nappy, Wet Reminder, Wipes and Wipe Warmers
Cleaning Products Cleaning Gels, Detergents, Detergent Pods, Fabric Wash Products, Surface Cleaners, Stain Removers and Washing Bars/Powder
Computer Accessories Blank/Educational Media, CDs/DVDs, Ink Toners, Music, Movies and Software
Food and Nutrition Canned Food, Condiments, Drinks, Fruits, Health Supplements, Meat, Seafood, Syrups, Vegetables and other Edible Products
Fashion Baby Dolls, Clothing Freebies, Lingerie Wash-bags, Shapewear, Socks, Stockings and Swimsuits
Footwear Accessories Oils, Glue, Grease, Socks, Shoe Deodorants/Polish Creams/Sprays and Wax
Gardening Products Plant Saplings, Plant Seeds and Soil Manure
Health Care Antiseptic, Band Aid, Body Pain Relief, Eye Drops, First Aid Tape, Glucometer Lancet/Strip, Healthcare Devices and Kits, Medical Dressing/Gloves and pH Test Strip
Home Products Adhesives, Barbeque wood, Bird/Insect Repellent, Contact Cement, Crack Fillers, Inks, Guitar/Yoyo Friction Stickers, Marker Refills, Mosquito Coil/Vaporiser/Vaporiser Refills, Naphthalene Balls, Scuba/Smoking-Pipe Mouthpieces and Sprays
Hygiene Cannula, Contact Lens, e-Hookah, Fake Moustache, Female Urination Devices, Menstrual Cups, Needles, Panty Liners, Shaving Products, Smoking Patch, Straws, Sweat Pads, Tampons, Teeth Whitening Products/Wipes, Tissues, Toilet Tissue Aid, Toilet Rolls and Women Intimate Care
Innerwear Bra Accessories, Briefs, Boxers, Lingerie Sets, Panty, Garter, Trunks and Vests
Jewellery Coins
Music Instrument Accessories Mouthpiece Cap/Pad/Set, Oils and Polish
Party Supplies Balloons, Candles, Cut-outs, Decoration articles and Whistles
Festive Supplies Hookah Charcoal/Flavor/Mouth-tip, Incense Sticks and Holi/Rangoli Color
Personal Care Conditioners, Creams, Deodorants, Electric Ear Cleaners, Eyebrow/Eyelash/Hair Styling Products, Eye Mask, Face Wash, Face Care/Fairness Products, Fragrance, Fresheners, Gels, Hair Care, Kajal, Lens Solution, Lip Plumper/Stain, Blackhead/Makeup/Nail Paint Removers, Mascara, Mehendi, Nail Sanding Pad, Oils, Oral Hygiene Products, Perfumes, Hand/Toothbrush Sanitizers, Serums, Talc, Sunscreen, Tanning Liquid, Tattoo, Toners and Wigs
Pet Supplies Aquarium Consumables, Hair Styling, Health Care/Medicinal Products, Horse Girth/Grooming Kit/Braid Tail Bag/Hay/Liniment/Poultice, Inhaler Masks, Litter Box Enclosures, Litter Scoops, Pet Chew, Pet Food/Treat, Pet Pad, Pet Hygiene/Personal Care Products, Poultice, Tail Wraps, Waste Bags and Water Troughs

Kindly always check a product's Returns Policy on the product page. Click here to view the Returns Policy.

Can items be returned after the time period mentioned in the seller's Returns Policy?
No, we will not be able to accept returns or exchange. Return is subject to inspection and checking by the agent. Products with handling damages and damages due to improper usage or application cannot be considered for return.
Where do I return a product?
Once the product is packed in the same way it was delivered, the customer can return it to us through India Post or Courier to our warehoue address mentioned in the invoice.
What is the usage of the product? (PRODUCT CATALOGUE WITH DESCRIPTION WILL BE GIVEN TO CUSTOMER SERVICE)
If the customer is unsure of the proper usage or handling of a product received, Feel free to talk to us about any queries or feedback. Customer satisfaction is our highest priority.
Toll free number 1800 102 1271.
Do I have to return the freebie when I return a product?
Yes, the freebie has to be returned along with the product.
How do returns work?
You can raise a request to return your items with these simple steps:
  • Log into your Boonbox account
  • Go to My Orders
  • Click on 'Return' against the item you wish to return or exchange
  • Fill in the details and raise a return request
Once you raise a request, you'll get an email and SMS confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement or refund. You can also track the status of your return request instantly from the 'My Orders' section of your Boonbox account.
I see the 'Cancel' button but I can't click on it. Why?
A greyed out and disabled 'Cancel' button can mean any one of the following: 1. The item has been delivered already
OR
2. The item is non-refundable (e.g. Gift Card)
Should I bear the shipping charges for returns?
Yes. The customer has to bear the shipping charges for returns.
How will I receive my refund?
During the return process, mention the preferred mode for receiving the refund in the "Product returns form". Customer’s refund will be done in the preferred mode, once we receive the product.

Payments

What is the VAT amount specified in my product value?
VAT is a form of consumption tax imposed by State governments, on the purchase price of a product.
If I cancel or return the purchased product will the VAT amount be refunded?
Yes the VAT amount will be refunded if a product is returned.

Shopping

Why do I see different prices for the same product?
You could see different prices for the same product, as it could be listed by many Sellers.
Is installation offered for all products?
Installation and demo are offered for certain items by the respective brand. Please check the individual product page to see if these services are offered for the item.
Is it necessary to have an account to shop on Boonbox?
Yes, it's necessary to log into your Boonbox account to shop. Shopping as a logged-in user is fast & convenient and also provides extra security.
You'll have access to a personalised shopping experience including recommendations and quicker check-out.
Do sellers on Boonbox ship across India?
Currently, sellers on Boonbox only ship within Tamil Nadu.
Why was my order cancelled?
In very rare cases that we are unable to process the order due to technical or quality issues, our customer service agent will get in touch with you and provide the information. Your refund will be made in your most convenient mode.
What do I do if the package is tampered or opened?
Do not accept the product. Call the Toll free number 1800 102 1271 and inform the customer service agent that your package has been tampered or opened and your order number. Let them know if you want a replacement or refund. If you request for a replacement, you will receive the product in 10 to 12 days or if you request for refund, you will receive it as soon as the product reaches us.
How do I track my order?
The customer will receive messages as and when the product reaches the warehouse and shipped. In case the customer does not get messages, the status can be checked with customer service agent in the Toll free number 1800 102 1271.

OTHERS

Shipping

Why are faster delivery options not available at my location?
Faster delivery options may not be available at your location due to courier related reasons but we’re trying to expand our services to include more places. Stay tuned for updates! The delivery of large category products at a particular location also depends on the following factors
  • Dimensions and weight
  • Location of the seller
  • Serviceability of the seller's partnered service provider
Does my order qualify for free delivery?
All your order qualifies for free delivery.

Selling on boonbox

How can I become a seller and start selling products on Boonbox?
To become a seller on Boonbox, register here with your details.

Product Review

Are there any guidelines for writing product reviews?
Product reviews on Boonbox.com are a great way to help other customers decide what to buy & avoid. Here are some tips to writing great product reviews: Have you used this product? It's always better to review a product you have personally used. Educate your readers. Provide a relevant, unbiased overview of the product. Readers are interested in the pros and the cons of the product. Make sure your review stands the test of time, and what you write today is relevant even after years. Be yourself, be informative. Let your personality shine through, but it's equally important to provide facts to back up your opinion. Get your facts right! Nothing is worse than inaccurate information. If you're not really sure, research always helps. Stay concise. Be creative but also remember to stay on topic. A catchy title will always get attention! Easy to read, easy on the eyes. A quick edit & spell check will work wonders for your credibility. Also, break reviews into small, easy paragraphs.
What can I write in product reviews?
Customer reviews should be relevant to the product in question. The product review section on Boonbox is for you to share your opinion on the product & for other shoppers to have an informed buying decision.
What's not allowed in product reviews?
Customer reviews should be relevant to the product in question. The product review section on Boonbox.com is for you to share your opinion on the product, and for other customers to research better and have an informed buying decision. Boonbox.com reserves the right to remove reviews that include any of the following:
- Irrelevant review (Review consisting of a combination of random characters, random words, repeated content, reviews on another product)
- Service feedback, including availability, order or payment related queries. You may use the Contact Us form for such queries
- HTML embedded in text references to other retailers
- Pricing related comments
- Personal information (Phone numbers, postal address, email address and others)
- Profane comments. Inflammatory comments. Copyrighted comments
- Plagiarized content (Any content found elsewhere on the internet, even if you're the original author)
- Promotional content
- Reviews by or on behalf of a person or company with a financial interest in the product or a competitor’s product (Reviews by authors, artists, publishers manufacturers without disclosure)
- Reviews written for any form of compensation
- Reviews given using fake ids, irrelevant user email ids
- Asking for helpful votes
- Review in any language other than English
- Feedback about errors in the product description

Privacy & Security

How do I report a listing infringement?
If you think that your IP right has been infringed by any of our sellers, you can follow the below process. We require that the Intellectual Property right owner or authorized agent provide the following details and email it to infringement@Boonbox.com,
  • Identification or description of the copyrighted work/ trademark that has been infringed. Clear identification or description of where the material that you claim is infringing is located on www.Boonbox.com with adequate particulars.
  • Product ID / website links of infringing products (in case of copyright infringement). Boonbox is unable to process requests which do not specify exact product IDs or URLs. Please do not provide links to browse pages or links of search queries as these pages are dynamic and their contents change with time.
  • Your address, telephone number, and email address.
  • A statement by you that you have a good faith belief that the use of the material complained of is not authorized by the copyright or intellectual property owner, its agent, or the law.
  • A statement by you, that the information in your notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner's behalf Brand Name (in case of Trademark infringement)
  • Details of the intellectual property being infringed (Provide copyrighted images or trademark certificates as attachments)
If I have found a security Bug/Vulnerability/Issue what should I do?
We take security very seriously at Boonbox. If you have found an issue on Boonbox, you can report it to security@Boonbox.com with the below details:
1. Steps to reproduce the bug/issue
2. Your web browser/mobile browser's name and version
3. Screenshot/screencast (if any)

Warranty

I see that the warranty terms for my product have changed on Boonbox from when I bought the product. Will this affect my warranty?
No. The warranty terms for your product will be the same as when you got the product & will not affect your warranty in any way.
I lost my warranty card. How can I get warranty?
You can get warranty for your product even without a warranty card. Please use the invoice which will serve as your warranty claim at any authorized service center of the brand.
How can I claim warranty for my product?
You can claim the warranty for your product by using the invoice at any authorized service center of the brand.
I want to check my warranty details for the product but I don’t have the warranty card. What should I do?
Please contact our Customer Support and we will help you with the details.
There is a mismatch in warranty terms between Boonbox and the brand's website. What will happen to the warranty on my product now?
The mismatch could be because of the change in warranty terms for the product over time. Rest assured, you will be entitled to the terms listed on the warranty card that was provided to you at the time of purchase.
There is no seal on the warranty card I got. How will I claim warranty?
The seal on the warranty card is not mandatory for the warranty to be valid. The invoice you received along with the product can be used to claim warranty for the product as it has the details of your purchase.

Demo and Installation

Will I be charged for installation?
You would not be charged fpr Installation or demo. All additional accessories not part of the package will be charged separately.
What all is covered as part of standard installation?
Split air conditioners
Parts/services covered under standard Installation
a.Copper Pipe with Sleeve - 3Mtr b. POWER CABLE 3 Core - 3Mtr, c. Remote - 1Nos, d. Remote Batteries
Parts not covered as part of standard Installation and their respective charges
a.Outdoor unit stand - Rs. 750, b. Extra copper pipes - Rs 750 per meter without sleeves & power cable, c. Drain pipe extension if any. (per meter cost) - Rs. 125, d. Wiring extension from meter to site, (per meter cost) Rs. 86
Services not covered as part of standard installation and chargeable
a.Stabilizer required for the installation if available with the technician, f. Plumbing and Masonry Work, g. Powerpoint/MCB fitting and any other electrical work, h. Carpentry work, i. Dismantling/Shifting of Old AC's Masonry, j. Core Cutting Fabrication and Electrical
The authorised service engineer will provide a detailed demo that includes
a.Usage of the product, b. Explain all the functionality of the product, c. Preventive maintenance action to be taken

Television


The authorized service engineer will be providing detailed demo that includes:
  1. Physical check of all ports, including power and USB ports
  2. Checking also of accessories
  3. Understanding your new TV's features with complete demonstration of features and settings
  4. Quick run-through on how to operate the TV
  5. Preventive maintenance action to be taken

If wall mount is not a part of the sales package and needs to be purchased separately: The installation & first demo service will be provided free of cost. All additional accessories not part of the the package will be charged separately.
The service engineer will install your new TV, either on wall mount or on table top. The wall mount is not provided free of cost and is chargeable. The authorised service engineer will be providing detailed demo that includes the following:
a. Physical check of all ports, including power and USB ports. b. Checking of accessories c. Understanding your new TV's features with complete demonstration of features and settings d. Quick run-through on how to operate the TV e. Preventive maintenance action to be taken

Washing Machine - Front load


The installation and demo service will be provided free of cost. All additional accessories not part of the the package will be charged separately. The authorised service engineer will provide detailed demo that includes the following:

  1. Usage of the product
  2. Explain all the functionality of the product
  3. Preventive maintenance action to be taken

Washing machine - Top Load


The features of the product are presented in the user manual that comes with it. Hence, the manufacturer does not provide on-site installation or demo for the product.